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Conflict Resolution

Conflict Resolution Tips

Cool down and Relax: Take the time to think about how you feel and be calm enough to talk in a rational manner.

Decide to solve the problem: Let the other person know that you’d like to speak to him/her regarding a problem. Stay calm and don’t make the problem worse.

Share your feelings: Talk about the situation using an “I message.” Be honest and specific about your feelings. Don’t use words like “always, never, every time.” Answer any questions the other person asks. (If either of you begins to get angry or frustrated, excuse yourself, and ask to resolve the issue at another time, when you are both calm. Perhaps at this point you might want to enlist a third party to help.)

Listen: Give the other person space to share their point of view. When the other person is finished ask any questions you have.

Find a solution: Brainstorm possible solutions, separately or together. Decide on a solution plan that is respectful, safe, and responsible. Put the plan into action.

Make a plan for the future: Think of better ways to handle the situation if it happens again. Agree to try the idea the next time.